FREQUENTLY ASKED QUESTIONS
Can the oats be eaten raw?
Absolutely. It is entirely about personal preference. We’ve had customers hooked on it raw (it will still have a chewy texture), while others prefer it cooked into a porridge.
Note that if you prefer to cook the oats, it is advised to add salt to taste.
Will the meals be ready for consumption after hot water is added?
All meals need to be re-hydrated for at least 20 minutes.
Pre-cooked Meals: For optimal enjoyment, we advise bringing the meals to a boil & re-heating it for a few minutes. Raw Meals: These are still, well, raw. It thus needs to be cooked after re-hydration.
What is the difference between Raw Meals & Pre-Cooked Meals?
The Raw Meal pouch contains a raw starch base & dehydrated vegetables, with sea salt, herbs & spices.
To prepare, simply add the contents of the packet to a pot of water, allow to re-hydrate & cook until done.
The pre-cooked meals have been fully cooked before de-hydration. You just have to re-hydrated & heat it.
What if I don’t like/have an intolerance to certain ingredients?
Some ingredients can be omitted. You are welcome to contact us to see how we can accommodate you?
Are your products chemical-free?
We do not add anything but herbs & spices to our products.
Do your products contain animal ingredients?
All our current products are plant-based. Customers are welcome to add their own choice of meat, i.e. beef biltong/tinned tuna.
What do I do with the dehydrated vegetables?
Add the required amount to water to re-hydrate (warm water works faster). The veggies are now ready to use in cooking, as one would use fresh vegetables, i.e. add to stir-fries, baking, quiches, pizza toppings.
It is not necessary to re-hydrate the vegetables first when used in soups & stews.
Dehydrated vegetables can also be enjoyed as a snack, as is, or sprinkled over salads (i.e. mushroom & onion sprinkles).
Do you have outlets outside Cape Town?
We only sell via our own online platform as well as those of our partners. Our products are thus available throughout the country.
Do I have to make use of the courier service, or can I collect?
Customers in the Cape Town area are welcome to collect their orders at our premises, on appointment. You will receive an email notification when your order is ready for collection.
How long do you need to prepare my order?
We usually get meal & oats orders out within a day or two. If you are in a hurry though, rather contact us to be sure we can accommodate you in time.
Most vegetables are made to order and might take an extra day or two.
How long does shipment take?
To main centres: Usually overnight, but add a day, just to be sure.
To outlying areas: 72 hours
Please note that the couriers do not operate over weekends & public holidays.
Johannesburg, Pretoria, Polokwane, Rustenburg, Nelspruit, Vaal Triangle, Kimberley, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban*, Pietermaritzburg*, Stellenbosch and Richards Bay* (50km around each of the these centres is usually considered a main centre).
*Currently shipments to KZN also takes up to 72 hours.
Are courier fees calculated according to the order size?
Courier fees are standard per “Flyer Bag” (sleeve dimensions: 45cm x 35cm, when flat packed). This equates to 20 pouches vegetables, or 20 small meals/oats, or 10 large meals/oats. For larger orders, alternative solutions will be sought & you will be advised.
In the event of your parcel requiring a dedicated special trip to deliver the shipment, additional charges may be levied. Examples of special delivery areas include: Mines, Power Stations, Plots/Farms, Military Bases, Game Lodges, Ports/Harbours, Embassies and Consulates. In this instance, you will be contacted prior to delivery.